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Why AI in Healthcare must be safe—and how we’re leading the charge

Corti
Corti is now certified to the C5 security standard, opening our doors to the German market. We have also successfully passed the ISAE 3000 audit for GDPR compliance, deepening our commitment to patient safety and data protection

Artificial Intelligence (AI) is driving a profound transformation in healthcare. With the ability to augment, automate, and analyze the patient journey, it is already powering millions of appointments every year, supporting and improving clinical decisions, fostering deeper trust in healthcare technology. But with this comes responsibility: we must ensure that AI is safe, ethical, and, above all, trustworthy.

In a recent interview with the Financial Times, our co-founder and CEO, Andreas Cleve, highlighted that as discussions around AI regulation intensify, there’s a growing recognition that while this technology can offer incredible benefits, it also poses risks if not properly managed. Andreas’s perspective is clear: healthcare is not an industry where we can afford to cut corners. The stakes are simply too high.

Trust has always been the bedrock of healthcare. As well as trusting their doctor, patients need to trust that their data is secure, that their privacy is respected, and that the AI tools used in their care are reliable and safe. Similarly, healthcare professionals need to trust that the tools that support them will adhere to safety and compliance standards. Without trust, we see a future in which the promise of AI in healthcare can quickly unravel.

Corti’s platform is designed to weave leading intelligence into every patient interaction, enhancing real-time consultations, improving documentation and care through expert guidance and support. Unlike most large language models (LLMs) Corti’s AI is built and trained specifically on healthcare data, ensuring best-in-class accuracy and minimizing risk that can occur. By augmenting every patient interaction with the collective knowledge of millions of healthcare professionals, Corti relieves the strain on over 100,000 patient interactions daily, building a deeper trust among patients, who benefit from a synthesis of vast professional expertise. 

Because of this, we’ve embraced the highest standards in the industry, including those in Europe, where GDPR and AI regulations are setting the global benchmark. For us, safety isn’t just a box to check—it’s a value that drives everything we do. 

Recently, we achieved two significant milestones by becoming certified to ISAE 3000 and the C5 security standard, officially granting us access to the German healthcare market. This certification not only broadens our operational horizon but also reinforces our promise of security and compliance in one of Europe’s most stringent regulatory environments.

Private companies and public authorities in particular have had to ask themselves how secure their data and information that is being processed by their suppliers actually is. When outsourcing data processing, it’s crucial to ensure that the service provider’s security measures meet the standards outlined in the customer contract.

The ISAE 3000 audit ensures that Corti processes and secures customers’ data correctly, in line with GDPR and in accordance with the customer’s contract.

Our customers can trust that their data is secure and handled with the utmost responsibility. This auditor’s report reaffirms our ongoing commitment to prioritizing data security as a fundamental aspect of our daily operations.​

Through certifications like ISAE 3000 and the C5, we strive to be leaders, not just participants, in the world of healthcare technology. And all this commitment from us isn’t just talk. We’ve put in the work to become one of the most trusted technology companies in healthcare and are proud of it being demonstrated through action, including passing the stringent ISAE 3000 audit for GDPR compliance. Moreover, we’ve gone beyond the industry standard, successfully navigating SOC2 and HIPAA risk audits, and voluntarily engaging with additional rigorous standards.

The landscape of AI regulation is not only marked by robust debates in Europe. Significant legislative efforts in the US, such as California’s SB 1047 bill have sparked a widespread discussion aimed to safeguard against the potential overreach of generative AI technologies. These regulatory moves underscore a critical acknowledgment: as AI technologies become more embedded in healthcare, stringent guidelines and safeguards are imperative. 

While the headlines may focus on the tightening regulatory landscape, we’re focused on something even more important: believing that being the most innovative also means being the most responsible. So as we look to the future, with upcoming audits and certifications in new markets, we remain committed to this path. We’re not just preparing to meet new regulations; we’re setting the standard for what it means to be a responsible AI company in healthcare.