Southwest Healthcare successfully implemented Corti Assistant to streamline their clinical documentation process, achieving immediate adoption across their medical staff and significant improvements in documentation turnaround time. The implementation coincided with their EMR system transition in August 2024, marking a strategic shift from traditional dictation methods to advanced AI technology.
Information and details
The customer
Southwest Healthcare
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The partner
Northland & Companys
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The solution
Corti Assistant
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The challenge
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Southwest Healthcare faced significant hurdles in their clinical documentation process, from slow transcription turnaround times to providers with varying levels of typing proficiency. Traditional dictation systems were becoming outdated, and the need for a modern, seamless EMR-integrated solution was more pressing than ever.
For their team, any new system had to be intuitive, flexible, and easy to adopt. With some transcriptions taking up to three days to process, real-time documentation became a top priority to improve efficiency and patient care.
The solution
After consulting with their IT support partner, Southwest Healthcare chose Corti Assistant for its voice recognition and ambient documentation capabilities.
The rollout began with a one-month trial in December 2024, supported by comprehensive training for all staff. Corti Assistant provided both traditional dictation and real-time ambient clinical documentation, ensuring flexibility for different documentation styles. Seamless EMR integration allowed for immediate implementation without disrupting existing workflows.'
Implementation and adoption
The trial period quickly proved successful, with providers incorporating Corti Assistant into their workflows. The rollout included:
- Rotating physicians on a two-week schedule.
- Mid-level practitioners already familiar with digital documentation.
- A new nurse practitioner, who adopted the system from day one.
With intuitive functionality and minimal training required, staff were able to use Corti Assistant immediately, with some onboarding completed in just five minutes.
The results: Immediate impact and long-term benefits
1. Faster documentation and high user satisfaction
Southwest Healthcare reduced documentation turnaround from 2–3 days to same-day completion. Providers of all tech skill levels found the system easy to use, with staff rating it “10 out of 10” for usability.
2. Operational efficiency and workflow improvements
With documentation completed immediately after patient encounters, clinical workflows became more efficient. The emergency department saw notable improvements, as real-time notes supported faster referrals and smoother hospital transfers. Providers also reduced their reliance on traditional transcription services, cutting both costs and administrative bottlenecks.
3. Technical performance and reliability
Corti Assistant delivered accuracy in medical terminology, adapting quickly to regional accents and provider speech patterns. A dedicated support system ensured minimal disruptions, allowing staff to troubleshoot efficiently whenever needed.
Key success factors
Southwest Healthcare’s seamless adoption of Corti Assistant was made possible by:
- A highly intuitive interface that required minimal training.
- Flexible documentation options, allowing providers to use either traditional dictation or ambient recording.
- Seamless EMR integration, reducing workflow disruptions.
- Responsive technical support, ensuring smooth adoption and ongoing assistance.
Even my providers that are not computer illiterate are not having problems. They're doing very, very well with it, and the ones that are really techy are just hopped on and they're using the ambient solution, also taking it into the room with the patients." — Lisa Knopp, Southwest
Looking ahead
While Southwest Healthcare remains focused on maximizing the impact of Corti Assistant, the success of this rollout has opened the door for further AI-driven innovations in their clinical operations. As they continue embracing AI-powered documentation, the future of their healthcare delivery is set to become even more efficient, accurate, and provider-friendly.
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